Shipping policy

Thank you for shopping with SmoothVeil. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Please note that processing times may be slightly longer during periods of high demand, holidays, or promotional periods.

Shipping Time

Once your order has been shipped, most orders arrive within 6–12 business days.

Due to high demand, processing and delivery may occasionally take a little longer than usual.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package in transit.

Please allow a short period of time for tracking updates to appear after your order has been dispatched.

Shipping Address

Please make sure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly entered addresses provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible at support@smoothveiloil.com.

Delays

While we do our best to ensure timely delivery, shipping times may be affected by factors outside our control, including:

  • courier delays
  • customs processing
  • weather disruptions
  • high seasonal demand

We appreciate your patience if delays occur.

Lost or Missing Orders

If your order appears lost in transit or has not arrived within the expected timeframe, please contact us at support@smoothveiloil.com.

We will review the tracking information and work with you to determine the best resolution.

Incorrect or Damaged Deliveries

If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery at support@smoothveiloil.com with:

  • your order number
  • a brief description of the issue
  • clear photos of the item and packaging

We will review the issue and assist you with the next steps.

Contact

If you have any shipping-related questions, please contact us at:

Email: support@smoothveiloil.com
Store Name: SmoothVeil